Warranty & Technical Support

OHNIYOU PRODUCT CARE

Support, made simple.

Choose your product type, find the model number, and follow the exact guide for your issue. Most common problems can be checked at home in a few minutes.

Find my model Choose a problem

Safety first: Turn off power at the wall switch and circuit breaker before checking wiring, the canopy, receiver, motor, or light kit. Stop using the fan if you notice smoke, sparks, burning odor, damaged wiring, or a loose ceiling mount.

START HERE

How would you like to find help?

01 · PRODUCT TYPEBrowse by productChoose indoor, outdoor, industrial, low-profile, caged, or replacement parts. 02 · MODEL NUMBERFind your modelUse the label, order details, or product appearance to identify the right guide. 03 · SYMPTOMChoose the problemStart with power, remote, light, noise, wobble, airflow, or app connection.

PRODUCT FAMILIES

Browse support by fan type

Standard & low-profile fans
GLX047, GLX100, GLX063, GLX066, GLX099 Large & industrial fans
GLX049, GLX067, GLX069, GLX071, GLX072, GLX094 Outdoor & wet-rated fans
GLX060, GLX070, GLX073 and patio models Caged & enclosed fans
006, 009, 016, 040 and small flush-mount models Replacement parts
Remotes, receivers, light boards, covers, blades, rods

COMMON ISSUES

Go straight to a solution

Fan will not start →Remote not responding →Light issue →Noise or wobble →App / Wi-Fi issue →Find a compatible part →

Quick text steps

Clear checks in the correct order, with safety notes and expected results.

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Image callouts

Photos and diagrams show labels, receiver ports, buttons, and part locations.

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Video guides

Complex procedures can include short, model-specific videos where available.

Still need help?

Send your order number, model/SKU, product-label photo, remote front and back, and a photo or short video of the issue. We will identify the next step or the correct replacement part.

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