Troubleshooting
TROUBLESHOOTING
What is your fan doing?
Choose the symptom that best matches the problem. Each guide begins with quick checks and tells you when to stop and contact support.
CHOOSE A SYMPTOM
Open the right guide
Fan will not startNo response from fan or motor.Remote not respondingButtons do not work, pairing is lost, or only some functions respond.Light problemLight will not turn on, flickers, will not dim, or changes color unexpectedly.Noise or wobbleClicking, humming, rubbing, vibration, or visible movement.App / Wi-Fi problemCannot add the fan, connect to Wi-Fi, or control it from the app.Wrong or failed partConfirm remote, receiver, light board, blade, cover, or downrod compatibility.
BEFORE YOU BEGIN
Have this information ready
- Fan model or SKU and purchase channel
- Remote and receiver model numbers
- What changed immediately before the problem began
- Photos or a short video showing the issue